Service Desk Engineer – Voice Process (Cognizant)
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๐ฏ Kickstart Your IT Career with Cognizant – Service Desk Engineer (Voice Process) | Chennai | ₹3–6 LPA
Are you a recent B.Tech or M.Tech graduate looking for a solid entry point into the IT industry? Cognizant, a global leader in technology services and digital transformation, is offering an exciting role for freshers and early-career professionals in Chennai!
This is your chance to become a part of a world-class organization that values learning, growth, and innovation—right from the beginning of your career.
๐งพ Job Snapshot
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Role: Service Desk Engineer – Voice Process
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Location: Chennai
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Experience: 0 – 2 Years
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Qualification: B.Tech / M.Tech
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Salary Range: ₹3 – ₹6 LPA
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Apply Now: Click Here to Apply
๐ข About Cognizant
Cognizant is renowned for its client-first culture, cutting-edge digital services, and a robust global presence. With over 300,000 employees worldwide, Cognizant helps companies modernize technology, reinvent processes, and transform experiences to stay ahead in a fast-changing world.
As a Service Desk Engineer, you’ll serve as a vital front-line contact for customers, ensuring that IT issues are resolved efficiently, professionally, and with a positive customer experience.
๐ง Key Responsibilities
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Provide first-level technical support via voice and remote desktop support
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Troubleshoot and resolve basic hardware, software, and networking issues
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Ensure proper documentation of issues and solutions in the ticketing system
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Deliver excellent customer service in a professional and courteous manner
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Collaborate with internal teams to escalate unresolved issues
✅ Who Should Apply?
This role is ideal for:
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Fresh graduates (B.Tech/M.Tech) with a flair for communication and customer service
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Candidates with 0–2 years of experience in a technical support or voice process role
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Individuals with a basic understanding of IT systems, networks, and troubleshooting
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Quick learners with good problem-solving abilities and interpersonal skills
๐ก Why This Role Matters
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Great entry point into IT support and service management
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Exposure to international client interaction and troubleshooting frameworks
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Opportunity to grow into advanced tech roles within Cognizant
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Build foundational skills in communication, IT systems, and service desk operations
๐ Application Process
๐ Apply Now
Ensure your resume is updated with:
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Your educational qualifications
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Any certifications or technical training (e.g., ITIL, A+)
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Soft skills and technical aptitude relevant to a service desk environment
๐ฃ Share the Opportunity
Know someone eager to enter the tech industry? Share this blog or the job link with them. Let’s uplift each other in our career journeys. ๐
๐ Tags
#CognizantJobs #VoiceProcess #ServiceDeskEngineer #FresherJobs #BTechJobs #MTechJobs #ChennaiJobs #ITSupportCareers #TechCareers
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